FAQs

How can you contact us?

If you have any questions or problems, our customer service team is happy to help. Our offices are open Monday to Friday from 8:30 a.m. to 9 p.m. and Saturdays (excluding public holidays) from 10 a.m. to 6 p.m. You can reach us on Tel. 037556005337 or send us an email: service@prusseiton.de

How can I pay?

You can pay for your purchase easily and securely via: PayPal credit card Sofortüberweisung.

How long does delivery take?

After your order has been processed, it can take 1 to 20 business days for it to reach you. As soon as we have received your order, we will send you a short confirmation email. You will receive another email as soon as your package has been dispatched. So you are always optimally informed!

How much are the shipping costs?

For a short time you benefit from 100% free shipping and save money on your order!

Do you also ship internationally?

Yes, we send our lovingly packed packages to German-speaking countries. These include in particular Germany, Austria and Switzerland.

What security do you offer with my order?

We use the most modern and secure SSL encryption, as used by Amazon and banks, for example. So: YES, your order is 100% safe!

Is there a secure money back guarantee?

Yes, in any case! You benefit from a customer-friendly no-questions-asked money-back guarantee: we stand behind our products 100%. Just send us an email within 24 hours after receiving the goods and we will refund you the full purchase amount. We ask you to bear the shipping costs for the return.

How high quality are your products?

We attach great importance to exceptionally good quality and durability. Since we select ALL our products ourselves, we can guarantee you excellent quality with 100% certainty.

Can I also find your products in local shops?

As a listed brand in local stores, we would have to pay commissions that just unnecessarily raise the selling price. This is one of the reasons why our products are not sold in retail. We are a pure e-commerce company and you can find our products at particularly low prices here in the shop